To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order.
According to order status, it will be classified as
1. For the unpaid order, it will be canceled automatically by system after half an hour
2. If the order has been paid but not shipped out, we can help you to cancel it but we need a reason
3. If the order has been shipped out, it cannot be canceled.
1. Before shipping, if you want to update your shipping address, please contact us and ensure the address is the same as the address in your PayPal account.
2. We feel sorry that we can not accept change the shipping address to another country. If necessary, you need to place another order and edit the correct shipping address.
If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail.If you have not received an order confirmation sent via e-mail, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful.Additionally, it could also be possible that the e-mail address submitted by you was incorrect.
Within 1-2 business days of placing your order, after it has been scanned at S.F. Express Sorting Facility, you will receive an e-mail from Farertop containing your package’s tracking information. To track your package, simply use the tracking number provided on S.F. Express’ official website.
In stock orders are generally shipped within 1-2 business days and high demand items shipped within 7-10 business days. We offer two shipping options - DHL Express Service which takes an estimated 3-5 business days to be delivered and International Airmail which takes approximately 8-20 business days to be delivered. For more information on our shipping rates, please click here.
If you have received your UPS Tracking Number, we urge you to directly contact your local S.F. Express Office. S.F. Express will have more accurate information on the status of the delivery. If you have received your S.F. Express Tracking Number, please contact us and we will look into this for you, immediately.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete. Kindly observe that Farertop is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. The product(s) must be received within 30 days. It must be unused – in its original packaging still in the same new condition as when the product was received. If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
For your safety and security, your card's verification number (CVV) is required to process your payment. CVV is a 3-digit number printed on the back of your card, it appears after and to the right of your card number.
All payments are processed by PayPal or Oceanpayment (a subsidiary of PayPal). We do not store sensitive credit card details at FarerTop.
At the checkout page, to apply your promotion code, click “I have a promotion code”, entering the code, and press “Apply”. Be sure there are no additional spaces before or after the discount code. Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.
You bet we are! At FarerTop.com, we use the latest security measures to protect your details right from the landing page.
256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.
All pages on FarerTop.com, including our checkout and payment pages are secured. Secured webpages begin with "https://" and depending on the web browser you're using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.